Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") outline the rules and regulations for using the services provided by our hospital, including online appointment booking, medical consultations, diagnostic services, and website usage. By accessing or using our services, you agree to comply with these Terms.

2. Medical Services

All medical services are provided by qualified healthcare professionals. However, medical outcomes may vary, and no guarantee is provided for specific results. Emergency cases will be given priority based on medical necessity.

3. Appointments & Scheduling

Appointment slots are subject to doctor availability. The hospital reserves the right to reschedule or cancel appointments in case of emergencies, operational reasons, or doctor unavailability. Patients will be notified through the contact information provided at the time of booking.

4. Patient Responsibilities

Patients must provide accurate and complete information including medical history, current medications, allergies, and personal details. Failure to provide accurate information may impact the quality of care and may result in the hospital declining services.

5. Payments & Billing

Payments for consultations, treatments, diagnostic tests, and other services must be made according to hospital billing policies. The hospital reserves the right to refuse or delay services in case of non-payment or incomplete documentation. Refunds, if applicable, will follow the hospital's refund policy.

6. Health Records & Confidentiality

All patient information and medical records are handled confidentially in accordance with applicable privacy laws. Records may be accessed only by authorized personnel. Patients may request copies of their records as per hospital policy.

7. Website & Online Services

Information provided on our website is for general understanding and should not be considered as a substitute for professional medical advice. The hospital is not responsible for any errors, outdated information, or misuse of website content.

8. Limitation of Liability

While we strive to provide the highest quality of care, the hospital is not liable for indirect, incidental, or consequential damages arising out of the use of our services, except where prohibited by law.

9. Emergency Situations

In case of medical emergencies, patients are advised to contact emergency services directly. Online booking or website queries should not be used for urgent medical needs.

10. Changes to Terms

The hospital may revise these Terms at any time to comply with legal, operational, or service-related changes. Continued use of our services after updates constitutes acceptance of the revised Terms.

11. Contact Information

For questions regarding these Terms & Conditions, patients may contact the hospital helpdesk or visit the reception for assistance.